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COVID FAQ

Returning Home
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    I am a single student graduating at the end of the semester. I can’t go home yet and I can’t work. What do I do?
    For graduating single students who are waiting to return home and cannot legally work, the university will cover the costs for housing, the Student Medical Benefit, and food.
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    I am a married student graduating at the end of the semester. I can’t go home yet and I can’t work. What do I do?
    For graduating married students who are waiting to return home and cannot legally work, the university will cover costs for housing and the Student Medical Benefit. Married students are encouraged to reach out to Human Resources if additional assistance is needed.
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    I am a graduating student. How do I make my travel arrangements to go home?
    F visa holders and all graduating international students can contact International Student Services. All continuing IWORK students, please contact your financial aid counselor. All other students seeking financial assistance to return home, please contact financialaid@byuh.edu
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    If I am graduating and returning home, can I use my $500 International Processing Fee (IPF) to fund my trip home?
    Yes! The IPF fund is available to all international students who are graduating.
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    How will I get to the airport?
    After receiving a flight confirmation from Travel Services, the student will receive an email from Facilities Management to verify if transportation to the airport is needed. If the student indicates there are no local relatives or friends to provide transportation, a ride will be scheduled a few hours before the flight time and will leave from the BYU–Hawaii Facilities Management office. There will be no charge to the student. Contact Facilities Management with questions.
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    I'm still on campus and haven't graduated yet. Do I still need to go home as soon as possible?
    Any student who is currently living on campus and can cover their expenses can remain in on-campus housing. As such, BYU–Hawaii will no longer provide special emergency travel funds to return students home at this time. Students with existing travel bookings should contact  Travel Services  for an update on their individual travel arrangements.
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    I am not graduating, but have returned to my home country. Who will pay for my fare to return?
    If the university paid for your return home now, the university will pay for your fare to return to school. As of July 17,
    BYU–Hawaii will no longer provide special emergency travel funds to return students home at this time. Students with existing travel bookings should contact  Travel Services  for an update on their individual travel arrangements.
Housing
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    What is “temporary housing” as referred to in the President's Council’s letter on April 11?
    While waiting for your flight, you will have housing in the hales. Residential Life is working to consolidate the hales and you may need to relocate to a different hale.
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    With the direction that the hales will be closed, do I need to move off campus until I leave?
    No. Temporary housing is available in the hales until borders are opened and flights are available for you to travel.
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    I have already returned home. What will happen to my fall 2020 TVA reservation?
    Pease log into your housing portal and confirm your fall 2020 reservation.
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    I am a married student, my family is here in TVA, my spouse and I are from different countries and our young children are U.S. citizens. Who do I talk to about being able to remain on campus?
    TVA remains open to current residents and spring invitees. For families who cannot leave, they may remain in TVA until they graduate or can otherwise return home.
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    I live off of campus or plan to move off of campus, does the April 11 letter apply me?
    Yes. This letter is addressed to all students. We love you and pray that you will heed our encouragement to return home.
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    Can the university store my belongings until I return in the fall?
    Yes. The university will do what it can to store your belonging while you are away from campus. Read more about Hale and TVA resident storage options on Residential Life's COVID-19 Housing Processes page .
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    I have friends in TVA, can I move in with them?
    No
Employment
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    Should I be working from home during this time?
    Please work with your manager to receive direction on how your department may be implementing a work-from-home policy.

    This is in line with President Tanner's March 16 Announcement .
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    What if my work location is closed?
    If a work location is closed, employees and service missionaries should work with their manager and human resource representative to begin working or serving from home if your duties can be performed remotely as determined by your managing director or DTA. Alternative work or assignments may be offered to individuals who cannot perform their normal work or service functions remotely.
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    What if I am in a high-risk group for COVID-19 illness?
    Employees in a high-risk group for COVID-19 illness should work with their manager and human resource representative to begin working from home if your duties can be performed remotely. Alternative work or assignments may be offered to individuals who cannot perform their normal work or service functions remotely.
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    What if I already have business travel scheduled?
    All university-sponsored travel is suspended until further notice. This includes all international and domestic travel. Please work with the Travel Services to cancel any previously booked travel.
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    What if I am diagnosed with COVID-19?
    Employees should not come to work if they are sick. If an employee is diagnosed with COVID-19, the following policies may apply:

    Full-time employees who are diagnosed with COVID-19:

    · Should use available sick leave for up to a maximum of two weeks
    · Would receive Emergency Replacement Pay if additional sick leave is needed for COVID-19 recovery

    Part-time, on-call, temporary, and intern employees with COVID-19 may receive their standard pay according to the hours they were scheduled to work (subject to ongoing review).
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    Can I use sick leave for COVID-19 illness even if I haven’t been diagnosed?
    Yes. As with any other illness, benefited employees may use paid sick leave when they exhibit symptoms but are not diagnosed with COVID-19.
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    What should I do if I have upper respiratory or influenza-like symptoms or there is a strong likelihood I have been exposed to COVID-19?
    Employees should self-isolate or will be asked to self-isolate when:

    • They have upper-respiratory or influenza-like symptoms
    • It is recommended by their health care provider
    • There is a likelihood that they have been exposed to COVID-19 (e.g. you have recently returned home from a high-risk area or have otherwise been exposed)
    • During self-isolation, technology may be used to support employees working from home
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    What should I do to reduce my risk of exposure to COVID-19?
    Please refer to information provided by the Centers for Disease Control and Prevention (CDC) , the World Health Organization (WHO) , or your local government agencies for information on how to reduce your risk of exposure.
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    How long will these policies and guidelines be in effect?
    These policies and guidelines will be in effect until additional information is provided by university administration.
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    My supervisor has agreed I can use my office desktop while I work from home. What do I need to do next?
    All faculty or staff who need to take their desktop computers home to work remotely should do the following BEFORE disconnecting equipment:

    1. Backup all WORK RELATED files to Box (Any personal files can be backed up to OneDrive)
    2. Then do one of the following:

    Supervisors call your assigned CSR and they will ask you for the BYUH red tag information

    OR

    Supervisors send an email to hw-oithelp@byuh.edu with the name of the employee who is taking the equipment home and the following pictures attached:
    - BYUH red tag affixed to your computer CPU.
    - BYUH red tag affixed to your monitor.

    Please do NOT take phones, or printers home, as they will not work outside of the campus network. Use the Print document as a PDF in order to save a document in its displayed format. You may forward your office phone to your cell phone, if desired.
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    Are PCC student employees not allowed to work until it opens again?
    The Polynesian Cultural Center (PCC) will have some work hours available to their student employees. This is different than what was initially announced. The most recent update from the PCC President P. Alfred Grace is included below:

    March 19, 2020



    There is work available for any PCC student employee who wants to work. We ask that they report first to their regular supervisor then if needed go to the Work Dispatch Center located in the Tram Depot just inside Gate 10A—the employee entrance. There they will be assigned to a special project work team.

    Facilities Work Teams are primarily doing outdoor work. All workers need to wear closed-toed shoes—no slippers. Please be sure to maintain a safe social distance at all time.

    March 16, 2020



    PCC Student Employees will be given their full authorized hours through at least the end of March. Student employees should communicate with their direct supervisors to find out when and where to report to work and coordinate their schedules for the next two weeks.

    Students need to remember that they should NOT exceed their total authorized hours. They bear the primary responsibility to track their hours and not go over their total authorized hours even in these extraordinary times.


    March 13, 2020



    As most of you know, the Polynesian Cultural Center will be closed from March 16-31, 2020 due to the Coronavirus 2019 pandemic.

    Students who currently work at the PCC have been asked not to report to work while the Center is closed. However, if these students desire to continue working during our closure, they should come to the Pacific Theater on Tuesday, March 17 at 8:00 am to receive work assignments.

    The amount of work hours available per student employee may change from day-to-day based on work available.
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    I am an international student and continue to live in the hales. I have been able to work remotely. Can I do so when I return to my home country?
    No. For those returning home to other countries, employment ends April 17. If you have questions about working in the interim while you wait for your departure, please contact Melissa Martinez in Student Employment.
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    I am an international student and I have been able to work remotely. Can I do so if I remain in the U.S.?
    Yes. If you are a full-time student during the Spring 2020 Semester and receive approval from Human Resources as well as your supervisor to continue working as a critical employee, you will be able to maintain your employment remotely during the Spring 2020 Semester. Students also registered full-time for the Fall 2020 Semester may continue to work through the summer break.
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    I am a domestic student and have been able to work remotely. Can I continue to do so from home?
    Yes. If you are a full-time student during the Spring 2020 Semester and receive approval from Human Resources and your supervisor to continue working as a critical employee, you will be able to maintain your employment remotely during the Spring 2020 Semester. Students also registered full-time for the Fall 2020 Semester may continue to work through the summer break.
Student Medical Benefit
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    I am an international student, what will happen with my insurance when I go home?
    There will be no Student Medical Benefit coverage while you are away but full coverage will resume when you return to campus.
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    How will the Student Medical Benefit work if I take a Leave of Absence?
    There is no Student Medical Benefit coverage for students on a leave of absence. Once you are re-enrolled as a full-time student in the fall, full coverage will resume.

    International Students who take a leave of absence and remain in the USA must provide International Student Services with verification that they have obtained adequate third party coverage.
Academics
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    How can I obtain academic advisement?
    As of March 19, the Academic Advisory Center will remain open remotely for normal hours to service student needs safely. To that end, you may contact your advisor by telephone, email, or Facebook. See the advisement website for details .
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    Can my professor still process grade changes?
    Yes, we will still be able to do these changes.
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    Will there be changes to the Academic Calendar?
    No, it will remain the same.
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    Will grades be submitted at the end of the semester?
    Yes.
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    How are my plans to do an internship affected?
    Internships are still allowed. However, the administration of funds that usually provide assistance for internships will follow the guideline that university-sponsored travel is suspended until further notice. Please contact the Ho‘okele Department or your academic advisor with any questions.
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    How much work should I expect for my remote classes?
    The movement from face-to-face instruction to remote instruction does not change the expectation of student time required to succeed in the course. Students should plan that each course will require an average of 3 hours per week per credit. For example, a standard 3-credit class should take about 9 hours per week on average. More time may be required to succeed at a high level depending on the level of preparation.
Graduating Students
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    Can I still get a transcript?
    Transcripts will still be available by going to GetMyTranscript.org . We will process orders daily.
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    With commencement canceled, will I still graduate?
    Yes. After each semester, we will be reviewing all graduation files and those who have completed all the requirements you will receive your diploma in the mail.
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    Can I participate in another commencement since I will not be able to participate in my regular commencement in person?
    Yes, you may. Email Daryl Whitford at whitford@byuh.edu to let her know when you would like to participate.
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    Can I get a refund for my cap & gown?
    Please contact the Bookstore. (808) 675-3563
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    Will we get the same things as a graduate who participates in commencement exercises?
    Yes. We will mail those to you after the semester is over.
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    I am a graduating student or a single student. How do I make my travel arrangements to go home?
    F visa holders and all graduating international students can contact International Student Services. All continuing IWORK students, please contact your financial aid counselor. All other students seeking financial assistance to return home, please contact financialaid@byuh.edu.
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    I am a single student graduating at the end of the semester. I can’t go home yet and I can’t work. What do I do?
    For graduating single students who are waiting to return home and cannot legally work, the university will cover the costs for housing, the Student Medical Benefit, and food until you can return home.
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    I am a married student graduating at the end of the semester. I can’t go home yet and I can’t work. What do I do?
    For graduating married students who are waiting to return home and cannot legally work, the university will cover costs for housing and the Student Medical Benefit until they can return home.

The status of on-campus facilities has moved to a new On-Campus Facilities page .